Lycamobile bundles and rates explained

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1.How do I activate a national bundle?

Please visit our National Bundles page where you will find the specific activation code for the bundle that you are interested in. Alternatively, you can always call Customer Services on Customer Services on 100.

2.How do I check if a bundle is active on my Lycamobile?

You can always dial 131 to check your bundle and allowance details on your Lycamobile account.

3.Will I get a confirmation message after a bundle is activated?

Yes, you will get a message confirming your bundle activation. Please only start using the bundle after you receive the text. If you attempt to use your bundle before receiving the confirmation text you may be charged under standard tariffs. If you did not receive a confirmation message, you can always check your bundle allowance by dialing 131 from your Lycamobile or simply call 100 from your Lycamobile to speak to Customer Services.




4.Will I be able to activate the bundle with my promotional balance?

No, you need to have available credit on your main balance to activate any bundle.

5.Does a bundle have an expiry date?

Yes, the expiry details are mentioned on the bundle page and can be found in the terms and conditions.

6.Can minutes be carried forward to the next month if they’re not used?

No. As per the terms and conditions, all allowances will expire on the same day as the bundle expiry date.

7.I have activated a bundle and have used all the allowance. Can I activate the same bundle again?

Yes you can activate the same Bundle again for as long as you have loaded Airtime on your phone

8.Can I use these minutes to call other countries?

Each bundle is specifically designed to cater to specific customers. You will only be able to call the countries specified in the bundle you have activated.

9.I’ve activated the wrong bundle, what do I do?

We do not have the option to cancel any bundle once activated; however depending on the bundle and your usage of it, we will try our best to assist you. For more details please contact Customer Services on 100 from your Lycamobile.




10.Where can I find the details of the bundle?

To ensure that we offer the most competitive bundles to our customers, we update our rates as often as possible; for the most up to date information on our rates and bundles, please visit our website. Alternatively, you can also call Customer Services on 100 from your Lycamobile.

11.My bundle has been renewed by debiting the cost from my bank account. Why is this?

When activating a bundle, there is the option for it to be automatically renewed. Please uncheck the box to disable Auto-renewal. Please note that the Auto-renewal option is available for your benefit as it saves you the trouble of remembering to top-up your account.

However, you do also have the option to cancel Auto-renewal by dialling *190# at least 24 hours before the bundle expiry date.

12.I have been using the same bundle for a long time. Why has it now changed?

To ensure that we offer the most competitive bundles to our customers, we update our rates as often as possible. For the most up to date information on our rates and bundles, please visit our website or call Customer Services on 100 from your Lycamobile.

 


 

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